Please note that due to the recent outbreak of the Coronavirus, we recommend expecting a delay of up to 21 days in receiving your order.
Transit times will vary depending on the location of the delivery address.
International Standard Delivery: This service may be delivered through a local mail service and a tracking number. If a trackable service is used your ship confirmation email will contain a tracking number link, that will allow you to check the status of your package. Orders are usually delivered within 12-20 working days depending on your location but if it takes longer than this, please allow up to 25 working days from the date your order leaves our warehouse.
Customs & Duty
Unless otherwise stated, all items are shipped from the United Kingdom and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be borne by the recipient and we will not accept liability for any such costs.
We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery, there are any additional charges due our carrier will contact you to arrange payment.
Different Stock Availability: If you have selected items with different availability times then we will despatch your order when all items are ready.
Despatching of Orders: Although we try to process and despatch your order on the day of order, this may not always be possible, for the following reasons:
· Pre-Orders: Products on Pre-Order or products that are not in stock at the time of ordering will despatched in the period specified on the website
· Payment Card Checks: Sometimes we may need to make additional checks on your payment card which could delay your order. This is to reduce the risk of fraud.
· Personalised Items: Items requiring personalisation for example with additional name, numbering and badges added may take an extra 3-5 days before they are ready to be despatched.